Our Services

Designed to satisfy all your needs.
Inbound/Outbound Services
Back Office Services
Marketing Services
Technology

Inbound/Outbound Services

SkyMax uses the latest technologies to guarantee top quality communication without interruptions to their customers. Combining this with specialized agents and trained supervisors, we can help you easily achieve your requests.

  • Customer Service and Support
  • Appointment Setting
  • Technical Support
  • Live Chat
  • Up-Selling/Cross-Selling
  • Rebates
  • Marketing Surveys
  • Telemarketing Services
  • Inquiry Service
  • Help Desk

Back Office Services

• Data Entry

• Leads Generation

• Product Placements and Listings

• Online Seller Support

• Data Management

• Billing Support

• Complain Resolution

• Appointment Management

• Email and Faxing

Marketing Services

• Social Media Management

• Graphic Design

• Image Editing

• Search Engine Marketing (SEM)

• Search Engine Optimization (SEO)

• Video tutorial

• Video Presentations

• Digital Campaigns

Technology

SkyMax uses a VOIP Platform which is capable of accepting wave files and is able to do reports.

 

Our Call Center Module, which is in our location, is a predictive dialer that is capable of handling both Outbound and Inbound calls. The system platform is installed with the capability to have Virtual Machine assigned resources, and can address more than 50 campaigns simultaneously.

 

The CRM build in house CRM has been developed for order entry. Our R&D team gives SkyMax the capability to make custom applications inside of the CRM data bases according to the requests of each individual client. Custom applications can go from a request to reality in a very short time period.

 

The system is capable of remote call monitoring. It can handle remote monitors simultaneously, and offers silent (unassisted dial in) monitoring capabilities.

 

Many measures have been put in place for business continuity.

 

• Backup generators.

 

•  UPS system.

 

• Redundant VOIP platform, which assures constant connectivity for call center representatives.

 

• A senior engineer is available 24/7.

 

• Building security 24/7.

 

Each of our clients information is kept separate, secure, and confidential. Each database is a separate virtual machine.

 

The system displays a caller ID and ANI, with the ability to provide phone numbers if needed for the caller ID display. Transferred calls receive the ANI for the next representative.

 

The system is capable of recording calls, and saves them in a digital format that we store for 60 days. We can provide wave files upon request.